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Guide | ![]() |
| Version: 4.0 - Last update: 14/08/2007 |
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Table of Contents |
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| 1) ABOUT US |
| 2) CONTACTS |
| 3) MANAGING YOUR PERSONAL ACCOUNT |
| 4) SPORTS |
| 5) TYPE OF GAMES |
| 6) TERMS AND CONDITIONS |
| 7) BECOME AN AFFILIATE |
| 8) BONUS |
| 9) COMPLAINS AND DISPUTES |
| 10) FAQ |
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ABOUT US | Up |
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BETCHANCE LIMITED is a company established to satisfy world wide punters needs, who wish to have the opportunity to bet on new palimpsests betting and also on new typologies of games. From 1995 to 2003, the partners of this foundation were part of a HOLDING that offered Betting only in Asiatic places. However after years had gone by, it was noted that there was interest also in European Places. This is how the decision was taken to launch BETCHANCE LTD. The company has two head offices: an operating one and a legal one both in the State of Malta. The legal one is composed of a pool of lawyers and accountants, whilst the operating one is formed by an executive staff, by expert quoters, by the Call Center and by a pool of engineers who work daily to satisfy their clients needs. With all its staff, BETCHANCE LTD is continuing to invest in a sector of constant expansion which always requires new typologies of games. The company, as proof of reliability and competence, is regulated from the Maltese legislation (the Law of Malta applies to all bets accepted through the website) and it is licensed by the Lotteries and Gaming Authority of Malta (LGA - La Concorde, Abate Rigord Street, Ta Xbiex MSD 12, Malta). BETCHANCE LIMITED avails in all Europe in collaboration of EUROPEAN TELECOM AGENTS (ETA), and gives the opportunity to its clients to bet 24 hours a day, with ample choice of international sporting events, of big recall, through his web site www.betchance.com (of exclusive property and entirely managed by BetChance Ltd Malta). In the near future the organization is determined to run down in one betting studio that does involve not only SPORTS, but even a variety of events like CINEMA, SHOW, FINANCE, MUSIC etc. The client is also given the opportunity to bet apart from the usual 1/X/2, many other choices like the sum of goal, first half results, second half results, first scorer , Goal/NGoal, Scored/NScored, Total goals etc. |
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CONTACTS | Up |
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Telephone FAX E-Mail Chat MARKETING - BUSINESS E-Message Our staff will take your requests and be back to you within 48 working hours. |
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MANAGING YOUR PERSONAL ACCOUNT | Up |
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HOW TO OPEN A NEW ACCOUNT New clients register through an appropriate form at www.betchance.com. Betchance will review each application and will verifying the information before authorising the client. Betchance shall take the necessary vetting and will carry out proper checks on the players prior to granting access to a punter. In addition, Betchance will require identity documents as proof of age, address, nationality and general identity. This information will be used at various times by Betchance such as when accepting deposits and allowing withdrawals. Only withdrawals to these same names and addresses will be allowed. Such information will not be disclosed to third parties for any reason whatsoever. In addition, Betchance itself will use such client data occasionally for communications regarding news on new services offered and will only do so after having obtained the necessary authorization. Clients' data is archived in safe environments that prevent unauthorized access. The client will be able to modify at any moment his own data by clicking on the option "Modification data". DEPOSITS
Creditcards or Debitcards paysafecard Bank Transfer Swift Code: VALLMTMT (Same for all accounts) GBP: 4001390423-4 EUR: 4001390425-0 USD: 4001390421-8 After the payment has been effected, send a copy of the receipt via fax to the Customer Care on telephone number 00356-21489942, specifying the betting account number . Quick Pay / Western Union (NOT AVAILABLE YET) Payable to: After you have made your payment, send a copy of the receipt via fax on number: 00356-21489942 or send an e-mail to Customer Care (info@betchance.com) indicating the amount and the number with 10 digits that identify the transaction (MTCN).
WITHDRAWALS To withdraw money from your betting account, you can choose one of the methods listed below. All requests for withdrawals, irrespective by which method chosen, can be done online. PLEASE NOTE:
Credit Cards Withdrawal to credit and debit cards can be performed only by using the same credit card used for all previous deposits. Funds are normally credited within about 7 working days. This period of time depends on the number of pending withdrawals (Betchance commits itself to process them as soon as possible) and eventual technical bank delays of the Credit Card Circuit/Bank. Betchance does not charge any fees for withdrawals using this method. Some Credit Companies anyway apply some fees on the credited amount. So, we kindly recommend our clients to get more information from their bank before processing a withdrawal with this method. Webmoney With Webmoney you can deposit/withdraw funds to or from your Betchance playing account. Funds are normally credited to your Webmoney account within about 7 working days. This period of time depends on the number of pending withdrawals. However, note that Betchance commits itself to process them as soon as possible. During the processing of the withdrawal, you will be provided with a confirmation code through Live Chat, Email or Phone that you need use to complete the operation. Withdrawals through Webmoney are subject to the following condition:
Betchance does not charge any extra charges on withdrawals through this method. Bank Transfer Bank details for accounts held in the same name as registered with Betchance should be forwarded when requesting a withdrawal by bank transfer. It is needed that all provided details for the withdrawal are exactly the same inserted by the client during the account registration. Betchance reserves the right to ask for an identification document in order to check client’s personal details. Funds are normally credited to your bank account within about 7 working days. This period of time depends on the number of pending withdrawals even if Betchance commits itself to process them as soon as possible. Betchance does not charge any fees for withdrawals using this method. Some Credit Companies anyway apply some fees on the credited amount and this is not dependent neither on us or on our Bank. So, we kindly recommend our clients to get more information from their bank before processing a withdrawal with this method. IMPORTANT: BETCHANCE LTD KINDLY INVITES ALL CUSTOMERS TO READ CAREFULLY THESE TERMS AND CONDITIONS BEFORE PROCESSING A NEW DEPOSIT/WITHDRAWAL. ALSO NOTE THAT AS SOON AS CLIENTS PROCESS ANY BET, THEY WILL AUTOMTICALLY ACCEPT THESE TERMS AND CONDITIONS. For any problem or further information, please contact us by email at info@betchance.com or through our Live Chat. We will be happy to assist you and answer your questions.
Account Option Once an account is opened, after having carried out the Login, the client will have access to menu option account and to all the interactive functions:
Terms and conditions of deposits and withdrawals: Once you have opened an account with Betchance, in order to deposit through credit card more than 50 Euros/Sterling/Dollars, you need to send copy of credit card and identity card from both sides at info@betchance.com. The copies of these documents can also be sent through fax at the following number 00356 21489942. As soon as we receive these copies, you can deposit an amount up to 600 Euros/Dollars or Sterlings daily. However if you want to deposit more, you just need to contact us through our chat service or send an email with your betchance account number and the amount you want to deposit and the money will be transfered to your account immediately. Note that this can only be done if we have the requested documents beforehand. When clients want to withdraw money, they can withdraw through the same method they deposited, and the same amount. Therefore if clients have, 150 Euros in their account, and they deposited a total of 50 Euros through credit card, clients can withdraw 50 euros through credit card and the rest through any other withdrawal method they prefer. |
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SPORTS | Up |
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TYPE OF GAMES | Up |
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BETCHANCE LTD offers its clients different typologies of bets, listed as follows:
Single Double E.g. Bets 100 on events, England - Spain with a sign "1" with the quota 2.00; Italy - Germany with sign "1" with quota 1.70. If the two forecast selections are winners, the client will obtain a winning of 340, calculated from the product of the selected quotas (2.00 by 1.70) for the sum effected ( 100) Treble Multiple System A system is a play that permits to carry out more bets in a single operation using double forecasts for the various sport events. The total number of bets (or columns) is given by the product of the double forecasts present in the selection.
It is possible to select a maximum of 14 sport events.
System with columns (or with a double):
System with 4 columns (or with 2 doubles):
Double Chance
Combinations E.g. If we select these 4 sport events:
We can carry out a bet which comprises all the 4 forecasts ( set of four numbers or quadruple) and 4 bets that comprise three at a time (three numbers or trebles) the four forecasts selected.
If we want to consider one of the events fixed "F" , e.g. Milan vs Torino , we can bet on the set of four numbers ( or quadruple) and on the four trebles (or three numbers) formed from the fixed forecast (F) and the two remaining forecasts in rotation :
The possible bets are therefore:
The Sums can vary among the various combinations but not within same. Taking the example of the previous bet, you can bet the quadruple for 10 and the three trebles for 20 each for the total of 70. So as to facilitate the understanding and the development of the combinations we publish the following table:
Antepost |
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TERMS AND CONDITIONS | Up |
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Dealing in online gaming the services offered are those typical of this kind of work. Below is the full list of rules to which this company abides.
General principles The customers must know the company rules. Any transaction carried out by the customers implies the unconditional acceptance of the rules and their application. Underage persons cannot sign up to the service. Signing up to the service is an implicit declaration of adulthood. BETCHANCE reserves the right to cancel bets/wins made by minors. Any suspicious financial transactions may be reported to the competent authorities for investigation. This to prevent any attempt of dirty money recycling. It is a client's responsability to make sure he is legally allowed to gamble. BETCHANCE cannot accept liability in any case and under no circumstance for any damage or loss directly or indirectly caused by the internet site, its contents or the correct or incorrect use of its contents by third parties. Any exception to the present rules is applicable only if communicated in writing to the customer. Whatever any employee or partner of BETCHANCE may say against the present rules will have no relevance whatsoever in case of controversy. For all that is not illustrated in the present rules or in the contents of the internet site, BETCHANCE reserves the right to decide case by case committing itself to following common sense and impartial criteria. Definitions Win: It is calculated multiplying the sum of money invested by the client for the odds given for the selected match. In case of multiple selection in the same bet the amount of the win will be calculated multiplying the product of the selected odds for the bet. Singole/Multiple: a single bet is a single selection in a specific event, (for example sign 1 on a football match). A multiple bet consists in the selection of multiple signs (linked to each other) on different event (for example "1" on Roma-Lazio, "X" on Napoli-Bari and "1" on Milan-Inter). In order for the multiple bet (or Martingala) be successful all the predicted results must be correct. Minimum/Maximum selection: refers to the minimum or maximum number of selections applicable to events. For example if the rule for the match Roma-Lazio is minimum 1 maximum 5 it means that the match can be played by itself or in a combination with a maximum 4 other football matches. Combination range: this shows if, apart from following the minimum/maximum limit in the number of selections, a particular event is combinable with another. Void selections and events: Void events are those that for whichever reason are irrelevant to the calculation of the amount payable for a winning bet. In case of single void bet the amount invested will be refunded in full. In presence of multiple events in the evaluation of the bets void events will be considered winning bets regardless of the selection but with the odds = 1.00 and in the results they will show with the letter "V" (void). Systems: Fast methods of representing multiple bets. BETCHANCE accepts integral and combination systems. The score Under( 1 )/Over( 2 ) is the sum of the scores of the two participants . If the sum of the scores is higher than the reference value the Over(2) bet is the winning one, if the sum is less the Under(1) bet wins. Direct encounters define the best possible placement between two or more contenders. Handicap: Score to be algebraically added to the home team to establish the winner of the bet. Usually a negative value is applied to the favourite team which starts with a certain number of points less than the other teams. In order to be the winning squad the team must win with a larger margin compared to its handicap score (ex. Dallas (-9.5) - San Diego: Dallas will be the winning team if it defeats San Diego by a difference of at least 10 points). Goal/No Goal (GG/NG): the GG code is a winning code if at the end of the 90 regular minutes both teams have scored at least one Goal (ex. 1-1, 2-1, 2-3 etc.), the NG code is a winning code if at least one of the two teams doesn't score any goals (es. 0-0, 1-0, 0-2 etc.). Minimum triple. ANTEPOST or A/P is usually a bet on the final results (winner, runner-up ) in a tournament, in a championship or in a match. Championship winner, UEFA Cup winner, Formula 1 championship winner are all typical examples of Antepost.Personal account The client is responsible for the secrecy of his own account number and his Password. Every transaction made using these details will be considered valid. The client may, on request or through internet, change his own Password. The client must inform BETCHANCE immediately of any possible sums of money wrongly credited to his account. BETCHANCE reserves the right to cancel all the wins which have followed from the date the mistake was made until the time the error was notified. It is company policy to allow the client immediate access to the sums of money (for betting purposes), the sending of which, is documented with photocopies of receipts received by fax . Withdrawals from the account will nevertheless be granted only when the company will have materially received all the deposits sent by the customer. In any case the money of each deposit will have to materially reach BETCHANCE within tow month of the intended transaction. Alternatively the company reserves right to cancel all the wins occurred from the date in which the first unconfirmed deposit was made. The client will be able to check on the internet site the confirmation state of every single payment. Regardless of article 3.4, the customer has the right to withdraw the full amount or part of it with a simple request in writing or on the internet from his account. The cost of the transfer will be sustained by the customer and will be debited to his account before the transfer takes place. It will be a BETCHANCE's responsibility to send the money to the account holder on the same day of the request. In the case of withdrawals through Western Union credit transfer will happen (notwithstanding technical difficulties) within 15 minutes from the request. BETCHANCE reserves the right to refuse opening an account to a customer without the need to give any explanation. The eventual deposit already made will be refunded once it is materially received by means of a cheque sent by post. BETCHANCE reserves the right to withdraw from the relationship with the client at any stage and without the need of any explanation. The sum present on the account and the eventual wins accrued thereupon will be sent to the client minus the eventual cost of the transfer. In the case the customer reopens his account without the written permission of BETCHANCE, in his name or under a false name or a different name BETCHANCE reserves the right to close the account and retain the funds therein for minimum 2 years. BETCHANCE reserves the right also to close a customer's account, without any notice, in case of repeated attempts to cheat the company (i.e. bets on events already started, fraudolent credit card deposits, etc.). In these cases, the residual amount contained in account at the moment of the closing will be kept by the company as compensation for damages. To ensure an efficient service eventual changes to personal information of the customer (ex. address, telephone, email) will have to be notified as soon as possible. Acceptance of bets It is the customer's care and responsibility to ensure that the instructions given are correctly received by BETCHANCE. BETCHANCE reserves the right to refuse a bet or part of it without giving any explanation. The client is not allowed to alter or cancel a bet accepted by the company. Credit is not granted for bets unless the punter has the correct amount of money in his personal account. Bets which are accepted by mistake without the necessary funds to back them are to be considered void. If the lack of funds is marginal the bets placed will be valid but the amounts of money will be adjusted to the available funds. The dates and the times notified with every means by BETCHANCE have a purely incidental value, being in any case official, those dates and times notified by the relevant sporting federation. No controversy will take place on the basis of dates and times shown on the press or other bookmakers companies. If the date/hour of an event are anticipated the bets placed before its commencement will in any case be considered valid. Bets place inadvertently after the beginning of the relevant event will be considered valid but with odds = 1.00. I case of a multiple bet the single event will be considered valid with odds = 1.00. If the number of other selections does not satisfy the minimum requested and if all the selections are successful the full bet will be considered void on the original amount will be retained. If the number of the other selections does not satisfy the minimum requested but at least one selection will be a losing one the entire bet will be considered a loss. In the case a bet is placed with obvious intent of cheating the company being the player already aware of the result of the event BETCHANCE reserves the right to close the account and retain any money in it for a period of 2 years. Bets are not allowed in which the result of one section may influence the result of another section (ex. Milan-Juve 1 combined with Milan-Juve 1/1 combine with Milan-Juve 1-0). In the event that a bet of this kind should be accepted by mistake the sections influencing each other will be considered with the odds equal to 1. In the case that the number of remaining events does not satisfy the minimum required the same condition as the previous point will apply. All the odds are subject to fluctuation (change); the valid odds for the calculation of the win is that registered on the information system of the company at the time the bet is made. The odds notified by BETCHANCE, with every means, are merely for reference. The company reserves the right to change the odds and to correct eventual mistakes or omissions. In particular in a case of obvious mistakes (owing to, for ex., mistakes in the record of the odds transcription or inversion), BETCHANCE reserves right to notify the costumers of the mistake and to correct the odds even when the outcome is already known. If this should happen it is the customers responsibility to request (before the start of the intended event ) the cancellation or the replacement of the selection. To avoid any possible misunderstanding the client is expected to request confirmation of the unclear odds before he places his bets. In appreciation of the inconvenience that these mistakes bring, BETCHANCE has put in place a series of internal management procedures to minimize this type of mistakes. The customer is expected to place bets for himself. Any bet made with the intent of cheating BETCHANCE and/or made without written permission of BETCHANCE by or through any bookmaker pundit union and/or any person, association, friends or relatives, in group and/or in agreement and/or following the advice of any other person, association, friends, relatives, companies societies will be cancelled and BETCHANCE will retain any funds present in the account for two years. Apart from exceptions , it is possible to combine different kind of events which happen in different countries at the same time (for ex. Italia A with the English championship). Bets on different sports are possible, the sole condition being that the minimum required number of selections for each competition is made. For every selection, combination criteria and the minimum and the maximum number of selections required for multiple bets, are defined. These criteria are displayed on the internet site and on the communication vehicles usually employed by the company. A bet will be void if the communication criteria or the minimum or maximum number of required selections is not followed. Bets or selections accepted by mistake will be deemed void. Telephone and faxed bets To faxed bets or telephone bets a service charge equal to 3% of the betting amount, will be applied. Failing any precise instructions from the customer the cost of the service will be directly deducted from the amount of played. The average amount played by phone using the 00356-21489941 will be € 10 for a minimum total of € 25 (+service cost at 3%). The minimum amount on faxed bets using the telephone line 00356-21489942 will be of € 10 + service cost of 3% (dividable between a maximum of 5 bets € 2 each one). For full systems and combination bets (for ex.: all the possible trebles on 4 selections), the minimum bet is € 0.1 per column as long as for these bets the minimum sum of € 10 is played. Every incoming phone call is registered and the recording is kept for at least thirty days (maximum deadline for eventual complaints). The customer who uses the phone betting service implicitly accepts that the phone call is registered. The phone recording is decisive in case of controversy. For faxed bets the event odds are those shown on the company's information system at the time the bet is made. The company reserves the right to correct eventual mistakes wrong amounts or omissions. The correct receipt and the legibility of the faxed document is a fundamental requirement for the acceptance of the bet in the interest of the customer. The company reserves the right to deem void any faxed bet which is illegible or unclear. To avoid any problems, the client is advised to ask for confirmation of the final acceptance of all faxed bets by phoning the dedicated number 00356-21489941. BETCHANCE reserves right to accept or otherwise any faxed bets which aren't followed up by the customer's phone call. It's the customer's responsibility to make sure that the odds haven't changed compared to his own information source by asking relevant confirmation from the operator. Internet bets No tax is taken from internet bets. The tax owed to the Malta government is paid by the company in full. It's a client's responsibility to make sure, before final confirmation of the bet, that the details inserted and shown (amounts, events, selections, odds etc) are correct. It is not possible to change or cancel a bet once it is confirmed. On acceptance of the online bet, the system gives a confirmation code of 4+14 characters (numbers and letters) that ensures the correct transmission and the acceptance of the customer's bet. In the case the bet was transmitted without having provided the customer with a confirmation code, it's up to the client to ask for the code by phone or by email to info@betchance.com, quoting the account number and the bet reference number. No claim or complaint will subsequently be considered if the above confirmation code is not shown. The company accepts no responsibility for any damage or loose caused to the client by the website its contents including omissions or content errors delays or discontinued transmissions, errors or loss of data, problems with communication lines, interceptions or improper use of any information present on internet. In the case of fraud by third parties the information channels of the company will be at the customers' and the authorities' disposal to help in identifying eventual responsibilities. When asked by the information system, the customer will have to verify the final acceptance of the bet by contacting BETCHANCE during its opening hours. For the bets placed during closing time , BETCHANCE reserves the right to make a decision the following day. In the event that the customer cannot be contacted, any decision BETCHANCE shall take relating to the bet, will be final and biding from the first day of the selected events.The company (for extraordinary reasons and not) reserves the right to void any bet before the begining of all related events .
Calculation and payment of wins Wins are credited to the customer's account. For single bet, the win is equal to the original amount played multiplied by the odds of the chosen selection. Ex: € 100 are placed on the win of a team given at the odds of 2,50: in the case the team wins the win will be € 250 (100 x 2,50). The net win will be € 150 [250 (win) - 100 (amount played)]. The total win for a multiple bet is calculated multiplying the amount staked by the product of quotes selected. Ex.: you bet € 100 on three events with respectively quotes equal to 1.25, 2.00, 2.40 : in case of success you win € 600 ( 100 x 1,25 x 2.00 x 2.40 ). The net win will be € 500 [ 600 (win) - 100 (stake)]. For each bet or system there is a maximum potential win of 1.000 times the quote. The maximum weekly win for a punter or group of punters is of € 100.000 regardless of the number of placed bets. BETCHANCE reserves the right to void amounts exceeding € 100.000 related to wins on the same week. For week is intended the period from 00:00:00 GMT of Monday to 23:59:59 GMT of Sunday. If an event is cancelled in order to calculate the win payable the said event will be deemed a success with the odds equal to 1. For bets with just one single selection the original amount played will be refunded. BETCHANCE accepts no responsibility whatsoever in the event that wrong results are published as in any case, the right result is the one given by the official authority concerned, once the event has taken place. Any subsequent change to the results(following, for example, disciplinary action or any intervention of STATE magistrates),will have no effect on the bets. In the case there should be doubts about the regular proceedings and outcome of an event BETCHANCE reserves the right to suspend payment of any wins until all the necessary legal investigations have taken place. If the legal investigation should confirm any irregularity, all the bets and wins involved shall be deemed void. Ex-equo: Ex-equo: When the outcome of an event produces more winners than the number originally expected(and there aren't any rules for the classification of Ex-equo), the odds relating to the winning selections will be divided by the total number of real-time winning selections and multiplied for all the possible expected winning results (es.: 1 Winner, 3 Podium, 6 Runners-up etc.). Ex. A winner is chosen odds given 1.90 - and it's a win together with another gambler the odds will be divided by two and multiplied for 1 and the result is 0.95 each. Another ex. : a runner-up is chosen among the first six, odds given 4.00 and there are 8 runners-up (for ex. 4 entries are classified all in fifth position in the standings: the odds will be: 4.00 : 8.00 x 6.00 = 3.00).Bet cancellation Privacy |
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BECOME AN AFFILIATE | Up |
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BETCHANCE LTD allows you to earn joining the "BETCHANCE Franchising Club" program (reserved to the ones who has a registered domain) or to become a BETCHANCE LTD "Partner".
Why to apply
Taking part of Betchance's success is really simple!!! "BETCHANCE Franchising Club" program
Partners
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BONUS | Up |
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Bonus Credit Card Betchance Betchance is offering a bonus to all new customers who make their first deposit via Credit/Debit Card (Visa, Visa Electron and Mastercard).
How can I have the "Bonus Credit Card Betchance"?
Read carefully: The bonus will be given only to customers who will open a new account on the website www.betchance.com. Clients have to bet the whole amount of the "Bonus Credit Card Betchance" (even in more that one bet), for three times, before they make any withdrawal. The "Bonus Credit Card Betchance" is valid only to amateur players and for players who want to become new clients of Betchance Limited. These clients will take advantage of the offers and bonuses given by Betchance Limited throughout the year. Please note that Betchance’s management reserves the right to examine all the withdrawal requests made from clients who have received the "Bonus Credit Card Betchance", and check all the bets made by each individual client. Betchance's Management reserves the right to deduct the bonus from clients' withdrawal requests if noted that the new account registered from www.betchance.com was opened only to get the bonus. Therefore clients will neither get their bonus back nor make any query. In case the Management decides so, only the "Bonus Credit Card Betchance" will be cancelled, and any withdrawal made will be processed as a usual transaction. Betchance Limited would like to inform all new clients that would like to earn the "Bonus Credit Card Betchance", to read carefully these rules before requesting the bonus. Also note that, clients who register the first time, from www.betchance.com, accept all the general terms and conditions of Betchance Limited. Terms and conditions for the "Bonus Credit Card Betchance"
Multiple Bonus Winning bets including events from this category will take advantage of a specific bonus based on the following table:
Bets including events of this category must be composed by a minimum of 4 events, up to a maximum of 11. Furthermore, it is not possible to performe bets with combinations or systems. In case of a bets whose win (included of the related Bonus) is greater than 1000 times the stake, the system will elaborate anyway a win of 1000 times the stake (that is if a client plays 10 €, the maximum win he can receive is 10.000€). If the events that compose a bet are postponed or suspended, the General Rules of Betchance Ltd will be applied and particularly the section related to the specific sport of the event. |
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COMPLAINS AND DISPUTES | Up |
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The company has drawn up the above rules in line with the most respected and fair international bookmakers in business today, in order to provide maximum clarity for all our members regarding the rules of each sport we offer odds for, with reference to the principals agreed among the major governing bodies including UEFA and FIFA. However some sporting events evade precise analysis or evaluation for the purposes of determining and codifying precise and unambiguous rules, through a combination of circumstances, while apparently simple, are just beyond reasoning. The company reserves the right to investigate the game play and history of any customers if there should come up justifiable doubts on the honesty of his way of action. The company's fraud team will investigate accordingly and suspend accounts if the activity on an account is identified as suspicious. The account will remain closed and no withdrawals will be processed until the investigation is complete and it has been decided how to proceed with the relationship. Upon such time the customer will be informed by email about the investigation and also of their result. Betchance does not intend to initiate disputes with its members and instead always seeks a solution which puts neither party at a disadvantage but rather satisfies both parties. |
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FAQ | Up |
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D: How can I place a bet? D: Which is the maximum win with BETCHANCE? D: Are there any deposit charges with BETCHANCE? |